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Refund and Shipping Policy



Our refund policy is All Sales Final. Unfortunately, we do not accept any returns. 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at


Our products are shipped within 24 Hours using the following carriers: USPS. Due to the COVID, your order can possibly be delayed by USPS, which is out of our control. If your order is not received or seems to be stuck in transit, please email us at

COVID Safety

Shay Cosmetics LLC is doing our part to ensure the safety and well-being of our customers. We have taken action to make sure we are keeping up with state-mandated steps to make sure our staff is following proper health guidelines to be able to get our products to you as safely as possible.


Here are just a few steps we have put into place when it comes to handling and creating our products:

*Workstations are sanitized and disinfected 3 times a day.

*All staff wears gloves and are required to wear a mask at all times. 


We appreciate your loyalty and trust in our company and we will do our part to help flatten the curve. Please stay safe.

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